Deep Breaths

Software ProblemsWe all know that we should welcome, if not exactly seek out problems, to test our practice. We also know that sometimes it is easy to see the benefits, sometimes it’s not and today has been one of those times.

Our software has had a few issues since launch and a select group of clients have been making their thoughts known most vehemently. I don’t know what gives them the right to think that they are such an elite group, because we have had some very nice emails from other people. But being bombarded with vitriolic criticism, when you have little or no control over the project, is a difficult place to be.

We need to take a step back, take a few deep breaths, try to see the situation from their point of view and put things right. I’m meeting the boss in the office tomorrow and I’ll need to chant all the way to Ringwood to get myself into the right life-state. Poison into medicine, challenges not problems, that’s the way we’ll drag ourselves back from the edge of this particular brink.

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