The Search For Enlightenment

There is an old saying, that before you criticise someone, you should walk a mile in their shoes. That way, when you criticise them, you have a pair of their shoes, and you are a mile away 🙂

But seriously, it is easy to see the faults in another when you are only seeing things from your point of view.

Today, I have had the privilege to take over one of my colleague’s roles for the day. I had always considered it to be a fairly simple task, talking to customers, answering their questions, dealing with their complaints, easy peasy … really???

No !!! It is a full on role, extremely varied, and never ending, like swimming against the tide. I made it through the day in one piece. But it has given me a completely different view of the role, and that learning process has been a really good thing for me. I take my hat off to everyone who has to deal with clients, to keep their cool, often whilst being provoked by sarcastic, even rude comments, you are all stars.